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Customer Service MGT

If you manage employees who interact with customers on a regular basis, then the Customer Service Management courseware is for you. This courseware will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire and motivate your employees. You’ll also spend time focused on learning how to coach your customer service agents to higher levels of performance. When you take the time to strengthen your skills to coach and manage your customer service agents, you’ll find your team is more successful, your customers are happier, and you’ll see an increase in the bottom line.

About the Course

This course is made for managers that want to learn how to manage, coach and inspire their customer service team to deliver high performing results.

This bundle comprises a number of courses to help you achieve the following goals:

  • Determine what you will do to help direct the company’s customer service strategy
  • Learn how to inspire and motivate your customer service team
  • Customer Service agents receive feedback on their performance
  • Provide the right level of coaching to your customer service agents
  • Implement the key elements of quality service with your team
  • Find out from your customers what you and your team can do differently
  • Help new hires be successful in the first few weeks of their new role
  • Determine what is required to successfully manage a remote customer service team

receive credit towards certification

  • This course is approved for 1 hour of PMI PDU credit.
  • This bundle or toolkit is approved for SHRM recertification credit
  • This bundle or toolkit is approved for HRCI recertification credit.

Award winning content

These courses help build the skills needed to manage individual and team performance, engage and retain employees, as well as contribute to the organization's success.

Why Ready-To-Go

Research shows that 70% of development happens on the job, and betterU helps the learner apply learning on the job through step by step instructions and exercises. The combination of short videos followed by step by step instructions, help learners put into practice the learning they just completed, which means organization leaders are confident that the transition from learning to application on the job actually happens, and organization capabilities are increased.