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Customer Service Basics

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Most of us interact with customers in some way. Whether we call them customers or clients, and whether they are outside the company or inside the company, all of us tend to interact with customers at some point. Therefore, it’s great to have strong customer service skills. Knowing how to build customer rapport, understand our customer needs, and being able to handle upset customers are all part of great customer service. The Customer Service Basics courseware will help build your skills to effectively communicate and meet your customer needs, thus helping you and your organization achieve its goals.

About the Course

This course is made for individuals build the skills required to deliver excellent customer service and build customer loyalty.

This bundle comprises a number of courses to help you achieve the following goals:-

  • Build your skills to perform essential customer rapport building actions
  • Learn how to effectively listen to your customers to meet their individual needs
  • Identify the actions you will take to strengthen customer loyalty
  • Implement the requirements to delivering great customer service over the phone
  • Create a plan for how you will deliver great customer service
  • Discover what is required to positively serve your customers in the field
  • Learn how to effectively manage difficult customer situations

receive credit towards certification

  • This course is approved for 1 hour of PMI PDU credit.
  • This bundle or toolkit is approved for SHRM recertification credit
  • This bundle or toolkit is approved for HRCI recertification credit.

Award winning content

These courses help build the skills needed to manage individual and team performance, engage and retain employees, as well as contribute to the organization's success.

Why Ready-To-Go

Research shows that 70% of development happens on the job, and betterU helps the learner apply learning on the job through step by step instructions and exercises. The combination of short videos followed by step by step instructions, help learners put into practice the learning they just completed, which means organization leaders are confident that the transition from learning to application on the job actually happens, and organization capabilities are increased.