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Conflict Management Skills

When you’re in a leadership position, you’ll find it’s inevitable that conflict will arise, therefore knowing how handle the conflict is essential. The Conflict Management Skills courseware will help you learn how to set conflict management expectations with your team, create a culture that handles conflict successfully, as well as provides the guidance you need to coach others to handle conflict successfully. When you take the time to build your skills to strengthen conflict management skills within the team, you’ll find your team works better with others, is able to deliver great results in a timely manner, and is not frustrated with a challenging work environment, but instead enjoys being part of a cohesive and productive team.

About the Course

This course is for managers to build their own conflict management skills, as well as learn how to coach employees to manage conflict with others.

This bundle comprises a number of courses to help you achieve the following goals:

  • Learn how to recognize when team members need help managing conflict
  • Use a mediation process to help groups resolve existing conflict
  • Create expectations for managing conflict
  • Create a conflict management agenda item to create a conflict management culture
  • Provide employees a process for managing conflict with others

receive credit towards certification

  • This course is approved for 1 hour of PMI PDU credit.
  • This bundle or toolkit is approved for SHRM recertification credit
  • This bundle or toolkit is approved for HRCI recertification credit.

Award winning content

These courses help build the skills needed to manage individual and team performance, engage and retain employees, as well as contribute to the organization's success.

Why Ready-To-Go

Research shows that 70% of development happens on the job, and betterU helps the learner apply learning on the job through step by step instructions and exercises. The combination of short videos followed by step by step instructions, help learners put into practice the learning they just completed, which means organization leaders are confident that the transition from learning to application on the job actually happens, and organization capabilities are increased.